Last updated 13 October 2026
betaouse is a digital platform operated by Peregrine Solution, designed to make everyday living easier by connecting customers with independent service providers through a single platform.
betaouse brings together household and lifestyle services, including cooking, cleaning, errands and laundry, with room to expand into additional service categories as the platform grows.
betaouse provides the digital infrastructure for discovering services, making bookings and facilitating communication between customers and service providers. The specific services available depend on what is listed on the platform at any given time.
You must be at least 18 years old to use betaouse. You must provide accurate information, keep your login details secure, and use your account responsibly. You are responsible for activity carried out through your account unless applicable law provides otherwise. Do not impersonate another person or create an account using false information.
Review the service description, provider details, price and booking information before confirming a booking. A booking is subject to confirmation through the platform. Customers must pay the displayed charges using the payment method made available for that booking.
betaouse is free to use at launch. If platform fees or other charges are introduced later, they will be disclosed before they apply to a booking. Payments must relate to genuine bookings or legitimate charges. betaouse must not be used as a wallet, cash-out service, or means of transferring funds between users.
Customers may request cancellation of a booking. The service provider must approve the request. Once both parties approve, the customer is eligible for a refund for the cancelled booking, subject to any amount lawfully due for services already provided and any applicable non-excludable legal rights.
If the service provider rejects the cancellation request, the customer may raise a dispute with betaouse. If cooking or another service has already started, betaouse will review the circumstances and available evidence before determining a fair outcome, subject to applicable law.
Refunds will be processed through the applicable payment method and payment-provider procedures. betaouse will communicate the outcome and relevant processing steps.
If a service provider cancels a confirmed booking, the customer is entitled to a refund for that booking. Refund processing is subject to the payment method, payment-provider procedures and applicable law.
Either party may report a no-show. betaouse will review the circumstances and may apply a no-show fee only if that fee has been disclosed to the affected user before the booking or as otherwise permitted by law.
Customers who are dissatisfied with a service should first try to resolve the issue with the service provider. If the issue remains unresolved, they may raise a dispute with betaouse.
betaouse may review booking details, messages, payment records and other relevant evidence, and may request information from either party. betaouse will assess disputes fairly based on the available facts and applicable law and communicate its decision to the parties. Users must cooperate honestly and must not submit fabricated evidence or fraudulent claims. Nothing in this section removes any right available under applicable law.
Customers and service providers are responsible for their own conduct and for injury, damage or loss to the extent they are responsible under applicable law. betaouse may help document or review a complaint, but these Terms do not remove any legal responsibility betaouse itself has.
Users must not use betaouse for fictitious bookings, payment fraud, money laundering, concealing criminal proceeds, or transfers unrelated to genuine services. betaouse may investigate suspicious activity and restrict or suspend accounts where reasonably justified and permitted by law.
betaouse may suspend or terminate access for fraud, abuse, serious policy violations or risks to users. Where appropriate, users may be asked to provide clarification or challenge a decision. Outstanding payments and refunds will be handled according to the circumstances and applicable law.
betaouse handles personal information under its Privacy Policy and applicable Nigerian data-protection law. Users should not share another person's private information without a lawful basis.
betaouse may update, improve, suspend or discontinue parts of the platform or its services. We will take reasonable steps to communicate material changes where appropriate. We do not guarantee uninterrupted availability, but this does not limit rights or responsibilities that cannot legally be excluded.
betaouse does not guarantee every service outcome. Nothing in these Terms excludes or limits any right, remedy or responsibility that cannot legally be excluded or limited. Any limitation of liability applies only to the extent permitted by applicable law.
These Terms are governed by applicable Nigerian law. Disputes may be taken through the relevant legal or regulatory processes.
We may update these Terms as betaouse develops. The updated version will be published with a revised effective date. Where required by law, we will provide additional notice or obtain consent.
For questions, complaints or concerns about these Terms, contact info@homeos.ng.
Questions about this page? Email info@homeos.ng.