Find answers about bookings, payments, and your account. Contact us if you need more help.
You can book a chef in Lagos today. We plan to add cleaning, laundry, and errands as betaouse grows.
No. Tell betaouse what you need, and AI can help you find a chef. You choose who to book.
No. You approve each booking. betaouse does not buy anything on your behalf.
Open a chef profile and select Book. Choose your date, guest count, and dishes. Choose who supplies the ingredients. Confirm your address. Pay from your wallet to send the request for the chef to accept.
Some chefs accept custom orders. Describe the meal you want and offer a price. The chef can accept your offer or suggest another price. You pay after you both agree.
Choose who supplies the ingredients when you book. If the chef buys them, agree on the cost with the chef and pay them directly.
Yes. Cancel at least 24 hours before the session for a full refund to your wallet. Inside 24 hours half the total goes to the chef for the slot they held. If the chef cancels, you get everything back.
You pay for bookings from your wallet. betaouse holds your payment until the booking is complete.
betaouse releases payment after the booking is complete. We hold a small part until the dispute window ends.
Verify your identity before you make payments. Upload your ID for our team to review. This check helps protect customers and providers.
Open your booking. Select Report a problem within the dispute window. Describe what happened. Our team reviews the evidence from both sides before deciding whether to issue a refund.
Register as a provider. Add your area, rates, menu, and photos of your work and kitchen. Submit your government-issued ID. Our team reviews your application before your profile appears to customers.
Go to Earnings in your dashboard, add the bank account in your own name, and tap Withdraw. Transfer times depend on your bank and the payment provider. The minimum withdrawal is ₦1,000.
Yes. Use the Online toggle at the top of your dashboard. While you are offline your profile stays live but you will not appear in search results.
Chefs submit a government-issued ID and photos of their kitchen. Our team reviews each profile before listing it. Only customers with completed bookings can leave a review.
Use the Alert betaouse button on the booking page. It sends an alert to our team. If you are in immediate danger, contact emergency services first.
Sign in to message support right here, or email info@homeos.ng with your booking reference. For anything urgent during a session, use the Alert betaouse button on the booking page.