Last updated 2 August 2026
This explains what personal information betaouse collects, why we collect it, and what you can do about it. It applies to our website and apps.
Account details: your name, email address, phone number, and the area or city you are in.
Verification details: the government-issued ID you upload so we can confirm you are who you say you are. Chefs also submit photos of their kitchen and their work.
Booking details: what you ordered, when, the address for the session, your notes to the chef, and the messages you exchange.
Payment details: your wallet balance and transaction history. Card and bank details are entered on our payment partner's secure page and are never stored on betaouse servers.
Device and usage details: your approximate location if you allow it, so we can show chefs near you, plus basic technical logs.
To run the service: showing you chefs, taking bookings, moving money, and letting both sides message each other.
To keep people safe: verifying identities, reviewing chef applications, investigating disputes, and detecting fraud.
To keep you informed: booking updates, receipts, and security notices. We only send marketing email if you asked for it, and every one has an unsubscribe link.
Chefs you book see your first name, the address for the session, your notes, and your messages. They do not see your email address, your wallet, or your ID document.
Our payment partner processes your payments. Our email provider delivers our messages. Our cloud hosting stores the data. Each only receives what it needs to do its job.
The betaouse review team can see ID documents when reviewing a verification, and can see booking details when resolving a dispute.
We share information with the authorities only where the law requires it. We do not sell your personal information.
We keep your account information while your account is open. Booking and payment records are kept for as long as tax and accounting rules require, normally six years.
Verification documents are kept while your account is active and deleted within a year of closing it, unless we are required to keep them longer.
You can see and correct most of your details from your account page. You can turn off non-essential notifications at any time.
You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account. Email info@homeos.ng and we will respond within 30 days.
Some information has to stay even after an account closes, such as records of completed payments.
Traffic is encrypted in transit. ID documents are stored privately and are only served to the person who uploaded them and to our review team. Sign-in uses one-time codes rather than passwords you have to remember.
No system is perfectly secure. If a breach ever affects your information, we will tell you and the relevant authority promptly.
betaouse is for adults. We do not knowingly collect information from anyone under 18, and we delete it if we discover we have.
For anything about your privacy, email info@homeos.ng. We are based in Lagos, Nigeria, and handle personal data under the Nigeria Data Protection Act.
Questions about this page? Email info@homeos.ng.